Refund & Cancellation:

 

1. Introduction

Welcome to MECHMOBILE SMARTECHNOLOGY PRIVATE LIMITED. We are committed to providing exceptional IT consulting and support services. This Refund & Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed for the services we offer. By using our services, you agree to adhere to the terms set forth in this policy.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds may be considered under the following conditions:

• Service Cancellation: If a service is canceled within 48 hours of purchase and has not been started, you are eligible for a full refund.
• Service Dispute: If you are dissatisfied with the quality of the service and have provided written notice within 7 days of service delivery, we will review the issue and determine eligibility for a refund based on the nature of the complaint.

2.2 Non-Refundable Services

The following services are non-refundable:

• Consulting Services: Once consulting sessions have commenced or are scheduled, they cannot be canceled for a refund.
• Custom Projects: Custom IT solutions and projects are non-refundable once the work has started.

2.3 Refund Process

To request a refund, please contact us at support@mechmobilesmartechnology.com with the following details:

• Name
• Order Number
• Reason for Refund Request

Refunds will be processed within 14 business days of receiving the request. Refunds will be issued using the original payment method.

3. Cancellation Policy

3.1 Service Cancellations by Clients

• Cancellation Notice: To cancel a service, please provide at least 48 hours’ notice before the scheduled start time. Cancellations made within 24 hours of the scheduled time will incur a 50% cancellation fee.
• No-Show Policy: If you fail to show up for a scheduled appointment without prior notice, you will be charged the full service fee.

3.2 Service Cancellations by MechMobile SmarTechnology

• Service Disruption: In the rare event that we need to cancel a service due to unforeseen circumstances, we will notify you as soon as possible and offer a rescheduled date or a full refund.

4. Changes to Services

If you wish to modify or reschedule a service, please contact us at least 24 hours in advance. We will accommodate changes based on availability and may apply additional charges for significant modifications.

5. Dispute Resolution

If you have any issues or disputes regarding our Refund & Cancellation Policy, please contact us directly at support@mechmobilesmartechnology.com. We are committed to resolving any concerns in a fair and timely manner.

6. Policy Updates

MechMobile SmarTechnology reserves the right to update this Refund & Cancellation Policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.

7. Contact Us

For any questions or concerns regarding this policy, please contact us:

Thank you for choosing MechMobile SmarTechnology. We value your business and strive to provide the best service possible.